Dallas and Fort Worth utilities use chloramine as a disinfectant residual rather than free chlorine. It is used because it stays stable across a large distribution system, and it does its job. But it is still in the water when it reaches your house, and it is the reason tap water often carries a taste and a smell people notice immediately.
Water passes through a bed of carbon media before it goes anywhere else in the house. The carbon holds onto the disinfectant chemistry and the taste and odor that come with it, and the water continues on to your taps without it.
There is a second reason it goes first in the line. When carbon filtration sits ahead of a softener, it takes the disinfectant out before the water reaches the softening resin, which is what lets that resin last.
Carbon sized for a free chlorine market behaves differently in a chloramine market. Chloramine needs the right media and the right amount of contact time with it. This is the most common thing we see done wrong on systems installed by companies that work from a national spec sheet rather than the local water.
Off the main line, ahead of the softener, typically in the utility room or garage. Every tap in the house is downstream of it. Most installs are straightforward, and if your home needs something different we tell you the adjusted price before any work starts.
Carbon filtration is part of our flagship whole-home bundle, combined with softening in a single system. On its own, pricing depends on your home and your water, and you get the all-in number on your assessment call. Flexible financing is available, no credit check.
The media is replaced on a schedule that depends on your household's water use, and we tell you what that schedule looks like for your home when we install. There is nothing for you to do between visits.